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Keeping the trust of our community is very important to us. This document makes it clear how personal information should be handled, why it should be collected, and what strong security measures are in place. When account holders do things like register, deposit money into $, withdraw money, or manage their balance in $, they must give certain identifiers. These may include contact details, payment credentials, and verification documents, securely stored and encrypted according to current Canada regulations. Customers’ rights to check, update, restrict, or request deletion of records are always respected, with straightforward instructions available in every user profile. Marketing preferences, communication channels, and data sharing consents are managed directly by each account holder through account settings. Data is never disclosed to unauthorized entities. Collaborations with third-party processors are strictly limited to the functions necessary for payment processing, fraud monitoring, and meeting legal obligations in Canada. For complete transparency, retention periods and cross-border data exchange details are listed in the dedicated sections below. We encourage all players to familiarize themselves with these guidelines to make informed choices and maximize their online security. If any clarification is required, support representatives are available around the clock to address questions and guide you through any privacy-related requests.
People from Canada who use this platform give their contact information, birthdate, address, proof of identity, payment history, device details, and session logs. We mostly get this information when you sign up for an account, check your identity, handle $ transactions (like deposits and withdrawals), or ask for help from customer service.
Secure web forms, in-app requests, and live support channels are all ways to get details directly. Also, technical information like IP address, device model, and browser settings are logged using encrypted communication protocols. When you use a third-party payment processor or identity verification service, you must follow all the rules and get all the necessary permissions.
All sensitive records are stored in ISO-certified data centres in the right place for Canadian patrons. Access is very limited because of strict access controls and multi-factor authentication. Retention periods are in line with local laws, and after that, any information that isn't needed is systematically deleted or made anonymous. Account holders can use the helpdesk or profile settings to send an authenticated request to review, edit, or delete information they have already given. Customers should use strong, unique passwords and change their passwords often to make their balances in $ even safer.
When players sign up for an account, they all see a clearly marked consent field that explains how their personal information will be collected and used. You can only finish registering and access the site after you accept. There is no automatic pre-selection; all permissions for identifiable details must be explicitly given.
When you start an activity like verifying your identity, processing a payment, or taking part in a promotional campaign, the platform interfaces give you real-time prompts. Each pop-up or notice tells you exactly what information was collected, why it was collected, and how long it will be stored. Declining some options, when possible, limits features, but it doesn't stop basic account functions like checking your balance or withdrawing money in $.
Account holders can change their acceptance status by going to the consents dashboard in their account settings. This tool lets you quickly review and change permissions for categories like marketing outreach, analytical tracking, and sharing with third parties. All changes to consent preferences are logged with a timestamp and stored so that a full audit history is kept. Clients can ask to see this history at any time.
You always need to confirm sensitive actions again, like giving payment partners your financial information for $ transactions. If you withdraw your consent for non-essential categories, the collection will stop right away, but your core account functionality will not be affected. At every relevant touchpoint, there are clear options for withdrawal and detailed explanations of what will happen if permissions are not granted. Support agents are trained to help with questions about consent and are always available to give advice, making sure that customers have control over their information at all times.
The protection of sensitive information remains a priority, with advanced cryptographic systems playing a central role. During transmission, TLS 1.3 protects all personal information and payment transactions, even those that involve $. This protocol makes sure that data transfers between a customer's browser and platform servers can't be watched by anyone who isn't supposed to.
AES-256 encryption is used to store customer records when they are not being used. This standard is well-known in the financial industry for being strong enough to keep stored information safe from people who don't have the right decryption keys. Multi-factor authentication systems and logged role-based permissions strictly control and monitor who can get to these keys.
We never keep passwords and answers to security questions in plain text. Instead, bcrypt with a high work factor hashes them, which lowers the risks of credential theft. Session tokens and sensitive cookies are sent with the "Secure" and "HttpOnly" flags. This makes them much less likely to be exposed to cross-site scripting attacks.
Regular penetration tests and security audits by people outside the company check that the cryptographic measures are working. When you deposit money, manage your balances, or ask for a withdrawal, you can be sure that your Canadian account is safe because system upgrades follow local laws and compliance standards. If you live in Canadian and have specific concerns about technical safeguards, you can get help from dedicated support teams who can answer questions about how encryption is used.
Before sharing personal information outside of the platform, strict evaluation procedures make sure that each request is legitimate and follows all Canada laws. Only organisations that have shown that they follow the law and have a real need are considered potential recipients. Contracts spell out the exact purposes and limits of use, so recipients can't use customer records for marketing, profiling, or resale activities that aren't related to the original purpose.
When data is sent, advanced transmission controls like IP whitelisting and secure API endpoints are used. All partners must check that their technical safeguards use at least 256-bit encryption and are checked on a regular basis. Transfer logs are kept for at least seven years, which makes it easy to see where each piece of data went and makes sure that everyone is responsible.
Before working together, third parties do due diligence checks that look at things like the history of incidents, certifications (like ISO/IEC 27001), and ongoing monitoring for vulnerabilities. Every entity that gets limited access must choose a data protection officer and use multi-factor authentication for administrative accounts that deal with sensitive information like payment card numbers, addresses, and balances in $.
Customers can ask for a record of their current data-sharing agreements from their account dashboard. Any changes to sharing agreements will send out immediate notifications that clearly explain how they could affect personal information. You can take back permission at any time, and it will stop within 48 hours of receiving it.
Canadian customers maintain full autonomy over their registration details and identification records. To exercise rights related to viewing or editing stored information, follow these validated procedures:
Should certain entries lack self-service modification options, submit a written request through the official support email or in-platform contact form. Support agents will verify identity using multi-factor checks. Once authenticated, updates or erasures are completed within the regulatory window, generally no longer than 30 days.
Access to sensitive details, including withdrawal of $ balance or address validation, may require supplementary documentation to comply with Canada regulations. When asked, be ready to show clear proof from the government. Don't expect changes to show up in your profile until the compliance team gives you the go-ahead.
Data that is kept is reviewed on a regular basis to make sure that old or incorrect records are deleted in accordance with the laws set by Canada authorities. Customers should check their accounts often and make sure all the information is correct to avoid problems with transactions or missed messages. If you need more information about permissions or want to report a technical problem with editing details, please contact the helpdesk team using the dedicated support methods and include your registered account ID for faster help.
The length of time that each type of record can be kept depends on the rules that apply to players in Canada and the purpose of the records. According to anti-money laundering and tax laws, records of financial transactions, like deposit or withdrawal history in $, must be kept for at least five years from the date of the most recent transaction. Personal verification account information is kept for the same amount of time after the account is closed, so that legal requests and dispute resolution procedures can be followed.
We regularly check inactive profiles. At the end of the set time, these records are safely deleted if there is no activity or legal hold. Within a month of getting a verified request to cancel, marketing opt-ins and consent records are deleted. Technical logs that don't have any personally identifiable information in them usually get deleted faster, usually within 90 days.
The table below shows the usual time periods for keeping things:
| Type | Duration | How to Delete |
|---|---|---|
| Money Transactions (Deposits, Withdrawals in $) | Five years | Automatic deletion after the required time |
| Documents that prove who you are as a player | Five years after the account was closed | Secured, permanent deletion after keeping |
| Agreements for Marketing | Until withdrawal, then one month | Permanently taken off mailing lists |
| Logs of Technical Access | Three months | Automatic log deletion that happens all the time |
Players can request removal of their account and associated records by contacting support. However, erasure may be delayed or restricted if retention is mandated by law or ongoing investigations. After the prescribed period, data is systematically deleted using certified processes that prevent reconstruction or unauthorized access.
Canadian players seeking guidance or wishing to communicate specific issues about personal details management can use multiple direct channels. Dedicated support operators handle inquiries exclusively related to records security, request handling, and suspected misuse reporting.
All legitimate requests receive a confirmation with a tracking number, allowing you to monitor progress. For problems that fall under Canada regulatory obligations, compliance officers may follow up directly to verify the information or to give results that are in line with local laws. Players can take their problems to the appointed Data Governance Officer if they aren't resolved within the expected time frames. The officer's contact information is on the platform's legal notice page.
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